Bad day, errant flight? Don’t expect relief at the Salzburg Airport

A social media post poised to encourage people is unfortunately premised on a faulty claim about an airport service counter catering to people who made one costly and time-consuming mistake.

"If you’re having a bad day," a recent Instagram post said, "just remember that the airport in Salzburg, Austria, has a counter for people who flew to Austria instead of Australia." 

It was flagged as part of Meta’s efforts to combat false news and misinformation on its News Feed. (Read more about our partnership with Meta, which owns Facebook and Instagram.)

The Salzburg Airport didn’t immediately respond to PolitiFact’s questions about the post, but an airport spokesperson told The Washington Post and Swedish publication The Local that no such counter exists. 

"I have never heard of anyone traveling to Salzburg by mistake, when they actually wanted to go to Australia," Susanne Buchebner, the deputy head of public relations for the airport, told the Post in an email. 

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Buchebner also said the rumor stems from an ad run several years ago by Commend, a company selling intercom systems.

A photo of such a Commend ad recently drew more than 2.8 million views on X. 

"Sorry, this is Austria not Australia!" the text in the ad says. "Need help? Please press the button." 

Beneath this message, in smaller text, reads: "Commend provides security and communication. From Salzburg to the rest of the world. Even for the most unlikely of situations."

We rate claims that this counter exists False.