Email interview with Joshua Taylor, press secretary for Veterans Affairs, Sept. 28, 2012
Email interview with Terry Jemison, public affairs specialist for Veterans Affairs, Sept. 27, 2012
Interview with Gerald Manar, deputy director of the National Veterans Service at the Veterans of Foreign Wars (VFW), Oct. 2, 2012
Veterans Benefits Administration, Impact of VBA's new challenge training program, July 10, 2012
Government Accountability Office, Claims processing problems persist and major performance improvements may be difficult, May 26, 2005
Government Accountability Office, Preliminary Findings on Claims Processing Trends and Improvement Efforts, Statement of Daniel Bertoni, Director Education, Workforce, and Income Security, July 29, 2009
The American Legion, VBMS: Silver bullet for claims backlog?, June 19, 2012
Veterans Benefits Administration, Understanding the disability claims process, (accessed Oct. 8, 2012)
Veterans Benefits Administration, VA claims transformation, (accessed Oct. 8, 2012)
The New York Times, Veterans wait for benefits as claims pile up, Sept. 27, 2012
The Bay Citizen, Disabled vets stuck in backlog limbo, accessed Aug. 29, 2012
Defense Department, DOD, VA announce joint health record milestone, May 21, 2012
U.S. House Veterans' Affairs Committee — Subcommittee on Disability Assistance and Memorial Affairs, Reviewing VA's performance and accountability, Witness testimony of W. Scott Gould, deputy secretary of veterans affairs, U.S. Department of Veterans Affairs, Sept. 20, 2012
U.S. House Committee on Veterans' Affairs, Testimony by Gerald Manar, deputy director of the National Veterans Service at the Veterans of Foreign Wars (VFW), June 19, 2012
U.S. House Veterans' Affairs Committee — Subcommittee on Disability Assistance and Memorial Affairs, hearing on underperforming VA regional offices, June 2, 2011 (subscription)
U.S. Department of Veterans Affairs, Office of Inspector General, Systemic Issues Reported During Inspections at VA Regional Offices, May 18, 2011
U.S. Department of Veterans Affairs, 2011 Veterans Affairs Performance and Accountability Report, Nov. 15, 2011
U.S. Department of Veterans Affairs, Veterans Benefits Administration, Annual Benefits Report, Fiscal Year 2011
U.S. Department of Veterans Affairs, Veterans Benefits Administration, 2012 Monday Morning Workload Reports
U.S. Department of Veterans Affairs, Veterans Benefits Administration, Regional Office Websites
U.S. Department of Veterans Affairs, Veterans Benefits Administration, Benefits Fact Sheets
WhiteHouse.gov, Veterans
Office of the Under Secretary of Defense, Personnel and Readiness Information Management, Virtual Lifetime Electronic Record (VLER)