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Louis Jacobson
By Louis Jacobson June 15, 2017
Back to Create private White House veterans hotline

Vets' hotline had its 'soft launch' on June 1

Veterans Affairs Secretary David Shulkin makes an announcement at the Department of Veterans Affairs in Washington on June 5, 2017. (AP/Susan Walsh) Veterans Affairs Secretary David Shulkin makes an announcement at the Department of Veterans Affairs in Washington on June 5, 2017. (AP/Susan Walsh)

Veterans Affairs Secretary David Shulkin makes an announcement at the Department of Veterans Affairs in Washington on June 5, 2017. (AP/Susan Walsh)

President Donald Trump's administration completed a "soft launch" of its promised 24-hour White House hotline for veterans on June 1 and began taking calls from veterans with complaints or concerns.

The veterans' hotline is among Trump's 10 steps to address the VA's history of long wait times and other problems.

Veterans Affairs Secretary David Shulkin made the announcement at the White House on May 31, 2017, the day before the official launch.

"We're going to be testing that system, starting tomorrow, and fine-tuning it over the next several months, with the goal of it being fully operational by Aug. 15," Shulkin said.

The phone number for the hotline is (855) 948-2311, and for now, it's open between 8 a.m. to 5 p.m. Eastern Time.

The hotline is designed to "collect, process and respond to the complaints of individual veterans in a responsive, timely and accountable manner," Department of Veterans Affairs officials told Military Times.

Reporters who have called the line have had their calls picked up.

"On Day 2 of Donald Trump's new veteran hotline, calls were being answered by live operators after a 20-minute hold — at least when the San Diego Union-Tribune tried it at 9:30 this morning," wrote Jeanette Steele, who covers military affairs for the newspaper.

Some 22 Department of Veterans Affairs staffers fielded about 400 calls on the first day, Steele was told when she called.

The current phase of the launch will cost $190,000, primarily for the purchase of hardware, with the pricetag reaching $5,700 a month for recurring access and maintenance costs, Military Times reported.

While full 24/7 coverage is scheduled to start in about two months, it's clear that the line is up and running. We'll reconsider our rating if the line proves to be insufficient to meet demand, but for now, we rate it Promise Kept.

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